Running your shop in ShopFlow
Short answers to the things people actually ask. Every page is written to be read on a phone between jobs, not studied at a desk.
Getting started
Your first week: the sample job, your shop details, and the first real work order.
Work orders
Intake through close. Statuses, parts, labor, photos, and what closing a job actually does.
Money & sales tax
Rates, fees, what counts as revenue, and the internal work orders you do on your own machines.
Customer tracking links
The link customers use to check a repair, what it shows them, and what it never shows.
Inventory
Stock levels, why numbers move when you close a job, and keeping the shelf honest.
Shop settings
What lives in each of the seven tabs, and the handful of settings worth getting right early.
The three things new shops get wrong
Counting sales tax as money you earned
Sales tax is money you are holding for the state. ShopFlow keeps it out of
revenue, profit and customer lifetime spend on purpose — so the totals on
your dashboard are lower than what hit your bank, and that is correct.
How tax is handled →
Trusting stock counts you never verified
ShopFlow reduces stock when a job closes. It cannot know what was already
wrong on the shelf before you started. Count your parts once, properly, and
treat that as your starting point. Inventory →
Assuming an invoice updates when prices change
It does not, deliberately. An issued invoice is frozen at the prices it was
issued with. Raising your labor rate today never rewrites what you charged
somebody in March. Invoices and estimates →
Still stuck?
Email support@browncopower.com. Include your work order number if it's about a specific job — it saves a round trip.